If you're running Mac OS X version 10.10 or later, follow these steps to set up an Exchange email account: Open Mail, and then do one of the following: If you've never used Mail to set up an email account, the Welcome to Mail page opens. If you've used Mail to create email accounts, select Mail Add Account.
By Adela D. Louie, Last updated: June 10, 2020
Mac is known to be one of the most popular brands of laptops and computers because of its fast, reliable, and safe security. However, it is just normal that from time to time you might encounter some issues with it.
An example of which is when you try to access or add another email account on your Mac device. Some users say that they get a message saying that when they add an email on their Mac, it is unable to verify account name or password on Mac mail. This happens even if your account has already been verified. This sound upsetting, right?
Well, worry no more because, in this post, we are going to show you some ways on how you can fix the error message “unable to verify your email account and password” on Mac mail. So, for you to get this problem fixed, here are the solutions you can apply.
Once that you have the issue of verifying your email and password on your Mac, there is a tendency that the cause of this is because you have reset the Keychain password on your Mac. So once that you were not able to verify your account name or even your password when you are using the Mail app on your Mac, you can simply try to enter your password using the System Preferences of your Mac.
And for you to do this, here is what you need to do.
Doing a delete and re-adding process on your email account on the Mail app of your Mac can solve the problem when you are unable to verify the account name and password on Mac mail. However, once that you do this solution on your Mac, the caches of your email will also be deleted on your Mac. But, all of the attachments that you were able to download before will not be removed and that its original data will stay on your Mac.
Now, when it comes to removing your email account on your Mac, there are two methods to do this.
Once that you are done doing all the process on deleting your email account, then you can go ahead and restart your Mac. After restarting your Mac, simply add your email again on your Mail application using System Preference.
There are some email companies like Gmail, AOL, and Yahoo, that will be able to give you a Two-Step Verification features which can help in making sure that your account is well secured. This feature will help you secure your email accounts like Apple mail when you sign on your accounts. However, the two-steps verification is not easy to break.
However, this feature will have to interfere when it comes to verifying your account and your password. So for you to solve this, you have to turn off the Two-Step verification for the meantime. This way, you will be able to verify the email account that you have on your Mac. And once that you were able to verify your email account and password, then you can turn back on the Two-Step verification.
If you are going to see when you launch your mailbox, it will take some time before your email shows up. This means that you should be considering to clean your offline mail cache. It is because once that you have a corrupted cache on your mail on your Mac, then this will cause you the error unable to verify the account name and password on Mac mail.
So for you to clean your offline mail cache, here are the steps that you should follow.
After doing all of these steps, you will be able to see a new cache folder of the Mail application and this will make you have a new Mail app. After that, you launch the Mail application once more and see if your email is now loading faster than the usual. You can also check if you can now verify your email account and as well as the password.
If you were able to try all of the solutions that we have given you above, and you are still getting the same error which is then unable to verify account name and password on Mac mail, then maybe it is time for you to seek the help of your email service provider. This is because there are times that your email server is on the process of updating its software which is giving you the problem.
When you get the error message Unable to verify the account name and password on Mac mail, then all you have to do is to follow the solutions that we have provided above. And if in case that none of them works on your end, then you can seek the help of a professional.
When you reset or change your email account password, you have to enter the new password in two places in your email account configurations in Mail. The first place is in the incoming mail settings. The second place is in the outgoing (SMTP) mail settings. Locating these outgoing settings is not obvious, so I’m frequently asked how to change SMTP settings. Here are instructions for changing your password in the outgoing settings if you use Apple’s Mail application on your Mac, iPhone or iPad.
Please note that these are not instructions on how to change to your email account password. Instead, these instructions merely tell you how to enter your updated password into the Mail applications after you have changed your password. In November 2016, Apple recently released macOS Sierra (aka OS X 10.12) which has a new version of Mail and its Preferences look a bit different so I’ve written a new article with how to enter your SMTP password in this newer version of Apple Mail.